Shipping Policy

Global Shipping for Adventurers

At Keens Boots Store, we’re committed to getting your adventure-ready footwear to you efficiently, no matter where your adventures take you. Our global shipping options are designed with our customers’ diverse needs in mind.

Order Processing Time

All orders are processed within 1-2 business days from the time we receive your order. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Please note: We ship globally, with the exception of some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Our Commitment to Your Satisfaction

We understand that our customers demand both quality and reliability in their footwear. Just as our boots are built to withstand the toughest trails, our returns policy is designed to provide you with peace of mind and complete satisfaction with every purchase.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days from the date you receive your order. This gives you ample time to ensure your footwear meets your adventure-ready standards.

Conditions for Returns & Exchanges

To be eligible for return or exchange, items must be:

• In original, unworn condition
• With all original tags attached
• In the original packaging
• Free from any damage, dirt, or signs of wear
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

1. Submit Your Return Request

   Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

   Return Request Template

   Subject: Return Request – Order #[Your Order Number]

   Email Content:

   Dear Keens Boots Store Team,

   I would like to request a return/exchange for my recent order.

   Order Information:

   – Order Number: [Your Order Number]

   – Order Date: [Date of Order]

   – Product(s) to Return: [Product Name(s) and Size(s)]

   – Reason for Return: [Please specify – Size Issue, Defective, Changed Mind, etc.]

   Preferred Resolution:

   – [ ] Refund

   – [ ] Exchange for [Alternative Product/Size]

   Contact Information:

   – Full Name: [Your Full Name]

   – Email: [Your Email Address]

   – Phone: [Your Phone Number]

   Thank you for your assistance.

   Sincerely,

   [Your Name]

2. Wait for Authorization

   Our team will respond within 24 hours during business days (Monday-Friday, 9:00 AM – 5:00 PM EST) with:

   • Return authorization number
   • Shipping instructions and return address
   • Any additional instructions if needed

3. Ship Your Return

   Package the item securely in its original packaging and include:

   • Original receipt or order confirmation copy
   • Return authorization number clearly visible on the package

   We recommend using a trackable shipping service and retaining your shipping receipt until the process is complete.

Refund Processing

Timeline:

• Processing Time: 3-5 business days after we receive your returned item
• Bank Processing: Additional 5-10 business days for the refund to appear in your account

Refund Method:

Refunds will be issued to your original payment method:

• Credit Cards: Visa, MasterCard, JCB – refunded to your card
• PayPal: Refunded to your PayPal account

Shipping Costs:

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items shipped by us.

Exchange Process

For exchanges, follow the same process as returns. Once we receive your returned item, we will ship the replacement product using your preferred shipping method. Additional shipping charges may apply for expedited delivery.

Thank you for choosing Keens Boots Store. We’re committed to ensuring your complete satisfaction with every step of your adventure.

Keens Boots Store – Supporting Global Adventurers with Every Step